Accredited Business Arbitration

At one point or another, no matter how committed they are to customer satisfaction, all companies encounter a dispute with a customer. When that company is Accredited by the BBB, they have committed to resolving any customer dispute by means of alternative dispute resolution. Most times the BBB's Commercial Arbitration Program is used. If you have a dispute with a business that is Accredited by the BBB, you should follow our normal process for filing a complaint. Go to www.bbb.org to file a complaint. If our complaint resolution specialist is unable to assist you and the company in reaching a mutually acceptable resolution for your dispute, you will be offered information on our Commercial Resolution - Expedited Arbitration Program. Click here to review the program rules.

In some circumstances, and when all parties agree, the normal compalint process can be expedited by entering directly into arbitration. For inquiries on whether your dispute qualifies, contact Ellen Tucker at 1-800-828-5000, ext 294 or via email at emtucker@upstatenybbb.org.

Please note that fees may apply, and all fees paid become a subject of the arbitration.